We offer a 15-day return policy. You have 15 days after receiving your item to request a return. Items must meet the eligibility requirements outlined in our Return Policy. For more information, please visit our Return Policy page or contact us at info@voltvibe.co.nz.

We accept Visa, Mastercard, American Express, UnionPay, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely through our encrypted checkout.

If you need to make changes or cancel your order, please contact us as soon as possible after placing it. We’ll do our best to accommodate your request, but once an order has been processed or shipped, changes or cancellations may no longer be possible.

Yes. We currently ship to New Zealand and Australia. Shipping availability and delivery times may vary depending on the destination.

Orders are typically processed within 1-2 business days. Estimated delivery time is typically 10–12 business days. Delivery times may vary slightly depending on the destination, carrier, and other circumstances outside our control. Tracking information will be provided once your order has been shipped.

We charge a flat NZ$10 shipping fee on all orders. The shipping cost will be displayed at checkout before you complete your purchase.

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.

We include a detailed size guide on each product page. For additional help, check out our "How to Measure" guide or contact us—we’re happy to assist!